Refund Policy
At PrimeSync, your satisfaction is our priority. We stand behind the quality of our gadgets and accessories, and we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.
1. Returns
You may request a return within 14 days of receiving your item. To be eligible for a return:
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The item must be unused and in the same condition you received it.
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It must be in the original packaging.
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A receipt or proof of purchase is required.
Please contact our support team at support@primesync.com to start the return process.
2. Non-Returnable Items
Certain items cannot be returned, including:
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Opened earbuds, headphones, or hygiene-related items
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Gift cards
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Software or downloadable products
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Clearance or final-sale items
3. Refunds
Once your return is received and inspected, we will notify you. If approved:
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Your refund will be processed back to your original payment method.
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Refunds typically take 5–10 business days to appear on your statement.
If a refund is denied due to damage or missing parts, we will notify you immediately.
4. Exchanges
We only replace items that are defective or damaged upon arrival.
If you need an exchange for the same item, contact us at support@primesync.com within 7 days of delivery.
5. Shipping Costs
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Customers are responsible for their return shipping costs unless the item arrived damaged or incorrect.
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Shipping costs are non-refundable.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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Check your bank account again.
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Contact your bank or credit card provider—processing times may vary.
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If you still haven’t received it, reach us at support@primesync.com.
7. Order Cancellations
Orders can be canceled within 12 hours of purchase.
Once processing or shipping begins, cancellations are no longer possible.
8. Contact Us
For any questions about returns or refunds, our support team is always ready to help: